Your satisfaction is our priority. At SKINGULAR, we strive to offer you the best products, but we know that mistakes can sometimes happen. If, for any reason, you receive an incorrect product, we undertake to do everything possible to resolve the issue promptly.

 

1. CONDITIONS FOR RETURNS

You have 15 days from receipt of your order to request a return if SKINGULAR has sent you the wrong product.

To be eligible for a return, your item must be unused and in the same condition in which you received it.

It must also be in its original packaging and, where possible, please use the same shipping box.

Unfortunately, we cannot offer you a refund or exchange once 15 days have passed since delivery. This also applies to any item that is not in its original condition or is damaged for reasons other than an error on our part.

 

2. HOW TO RETURN AN ITEM

Contact our customer service team by emailing orders@skingular.care.

Please provide your order number and the reason for the return.

You will receive detailed instructions on how to return the product and a shipping label, where applicable.

 

3. RETURN COSTS

Returns are free of charge, as products may only be returned if the wrong item has been sent or the item has been damaged in transit.

 

4. REFUNDS

Once we have received and inspected your return, we will send you an email to confirm that we have received the returned item. We will also notify you whether your refund has been approved or rejected.

The refund will be made using the same payment method used for the purchase. The time it takes to receive the refund may vary depending on the payment method, but it usually takes between 5 and 10 working days.

If you have not yet received a refund, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often a processing period before a refund appears in your account. If you have taken all these steps and still have not received your refund, please contact us at orders@skingular.care.

 

5. EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team by emailing orders@skingular.care.

Please provide your order number and the reason for the return.

If your order arrived in poor condition, we will ask you to provide photographic evidence.

You will receive detailed instructions on how we will arrange the exchange.

 

6. FREQUENTLY ASKED QUESTIONS

• How many days do I have to return an incorrect product?
  You have 15 days from receipt of your order to request a return if the product received is incorrect.
• How long does a refund take?
  Once the return has been processed, the refund may take between 5 and 10 working days, depending on the payment method.
• What should I do if I receive the wrong product?
  If you receive the wrong product, please contact us immediately so that we can arrange a return at no cost to you.

 

7. CONTACT

If you have any questions about the returns process or need further assistance, please do not hesitate to contact us by email at orders@skingular.care.